Live chat

If you’re worried about child sexual abuse, you can talk to us.

As well as our confidential helpline, you can get support from our experienced advisors through our new live chat and secure messaging service.

All our services are here for anyone with concerns about child sexual abuse and its prevention. If you’re worried about your own thoughts, feelings and behaviour, or about another adult or young person, we can help, and we won’t judge.

Our experienced advisors speak to thousands of people every year, giving advice, support and guidance, helping them take action to protect children and young people from sexual abuse and exploitation.

Confidentiality statement

The live chat is confidential and you don’t have to give us your full name or any other details that will identify you. But if you do give us such information and a child has been abused, a crime has been committed or there is a risk of harm to anyone including children or yourself, then we would have to pass that information on.

In order to remain anonymous we ask you only to provide a first name or nickname and your age.

The live chat has different opening hours to our helpline:

Mondays: 9am – 12pm
Wednesdays: 6pm – 9pm
Fridays: 2pm – 5pm

We’re closed on bank holidays.

What if no advisors are available?

If all of our chat operators are busy or you are contacting us outside of our live chat opening times please call our confidential helpline on 0808 1000 900, use our secure messaging service, or use the links below.

Who we help

As a child protection charity, we work to prevent child sexual abuse by making sure adults know what they can do to keep children safe. Through our anonymous and confidential online advice and self-help resources, we can help you:

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Can you help us improve the effectiveness of this website?

To keep this website and its self-help resources as effective as possible for its users, we would very much appreciate you taking a short survey. The survey is completely confidential and you will not need to provide any identifying details. It should take about ten minutes to complete.

To take the survey, please click here.

Thank you.