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The Lucy Faithfull Foundation is the only UK-wide charity dedicated solely to tackling child sexual abuse.

Our Stop It Now! helpline and project has one overarching aim – to prevent child sexual abuse. We are passionate about this aim and throw all our energy into it. We look for people who want to do the same.

Take a look at this article to see what life is like working for us.

 


Helpline advisor

Remote working
£11.00 per hour

Our confidential Stop It Now! helpline is the largest of its kind in the world. Our services, programmes, and projects are designed to place a protective shield around children, to help prevent sexual abuse from happening in the first place or to prevent it from happening again.

The Stop It Now! helpline started in 2002. It is an anonymous and confidential helpline that provides advice and support to people who have concerns about child sexual abuse. Our target caller categories are:

  • people concerned about their own sexual thoughts and behaviour towards children
  • people concerned about another adult’s thoughts and behaviours to children
  • parents or carers concerned about children displaying harmful sexual behaviour
  • parents or carers concerned that their child has been abused.
  • adult survivors of child sexual abuse
  • professionals calling for case advice.

About the role

Helpline advisors are the first port of call to people who want to gain support and advice to deal with concerns relating to child sexual abuse. This can involve supporting them through the emotional impact of their personal and family circumstances; advising them of resources available that relate to their circumstances; but also guiding them through steps to help their situation so that they can move forward positively. There are a number of follow-on services offered by the organisation. The helpline is often the first point of access for these.

This is a highly rewarding role within a friendly and hardworking team that is committed to keeping children safe from sexual harm.

The helpline is open 9am-9pm Monday-Thursday and 9am-5pm Friday. Advisors typically work 4-hour shifts and we are looking for people who can commit to between 3 and 6 shifts per week.

 

About you

You will have experience working in child protection, ideally with one or more of our key target groups: for example adults and/or children and young people who have sexually harmful behaviours, child victims of sexual abuse, or family members of these individuals. Or you may be studying for a career in a related field, for example, psychology, criminology, or anthropology. Our ideal candidate will be an energetic individual with excellent communication skills and a warm, empathic telephone manner.

Key attributes we are seeking include:

  • a confident telephone manner
  • an ability to explore a caller’s personal circumstances and provide confidential advice to callers through the Stop It Now! helpline, chat, and email service
  • a team player who works well with colleagues to do their best to prevent child sexual abuse
  • an enthusiasm to learn and to develop knowledge and skills to enhance their contribution to child safety
  • confidence and competence in the use of modern technologies for the effective discharge of many day to day tasks
  • a finisher who pays attention to detail and maintains effective records in line with agreed policy and practice.

 

How to apply

Apply for a job pack to our HR team at hr@lucyfaithfull.org.uk and submit your completed documents by 10:00 am on 17 June 2022. Please note that in the event of exceptionally high levels of response, we reserve the right to close the post before the date stated in order to prevent the number of applications received from being unmanageable. You are advised to submit your completed application form as soon as possible to have the best chance of being considered. Interviews are scheduled to take place on 1 and 6 July 2022. You will not be contacted if you have not been shortlisted.

For more information or a discussion regarding this position, please do not hesitate to contact the helpline managers Sarah Edwards or Sue Ball, or the senior helpline manager, Vicky Young on 01372 847 160.

Please note the successful candidate will be required to undergo an enhanced DBS check for this post.

We believe in creating a positive environment where our differences are respected and each of us feels valued for our contribution. Treating people fairly is part of our values and at the core of our culture. As an inclusive employer, all qualified candidates will be considered regardless of race, ethnicity, religion or belief, age, socioeconomic background, gender identity or expression, sexual orientation, pregnancy, maternity and caring responsibilities, marital status, nationality, disability including invisible disabilities and neurodiversity.


Unfortunately, we don’t have the capacity to hold CVs on file, so please don’t send speculative job or work placement applications.

We are sorry that due to the high number of applications we receive, we are unable to provide feedback and might not always be able to inform unsuccessful applications. If you haven’t heard from us by two weeks after the closing date, please assume that your application has not been successful this time.

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