The Lucy Faithfull Foundation is the only UK-wide charity dedicated solely to preventing child sexual abuse and our Stop It Now helpline has the same aim. We are passionate about this and throw all our energy into it. We look for people who want to do the same. Take a look at this article to see what life is like working for us.

We appreciate that not every candidate will meet every requirement for one of our roles. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love for you to get in touch, apply or send a CV. You may well be suitable for the role or another within the Foundation. Please contact our HR team with any enquiries.

Job Opportunities

Helpline Advisor

Location: home based | Salary: £11.70 per hour | Hours of work: 12-20 hours per week (some evening/ weekend work may be required)

About you and the role

Helpline Advisors are the first port of call to people who want to gain support and advice to deal with concerns relating to child sexual abuse. This can involve supporting them through the emotional impact of their personal and family circumstances; advising them of resources available that relate to their circumstances; but also guiding them through steps to help their situation so that they can move forward positively. There are a number of follow-on services offered by the organisation. The helpline is often the first point of access for these.

This is a highly rewarding role within a friendly and hardworking team which is committed to keeping children safe from sexual harm.

The helpline is open 9am-9:30pm Monday-Thursday and 9am-5pm Friday. Advisors typically work 4 hour shifts and we are looking for people who can commit to between 3 and 5 shifts per week.

You will have experience of working in child protection, ideally with one or more of our key target groups: e.g adults and/or children and young people who have sexually harmful behaviours, or child victims of sexual abuse, or family members of these individuals. You may be studying for a career in a related field, e.g psychology, or criminology. You will be energetic with excellent communication skills and a warm, empathic telephone manner.

Key attributes we are seeking include:

  • A confident telephone manner
  • An ability to explore a caller’s personal circumstances and provide confidential advice to callers through the Stop It Now helpline, chat and email services
  • A team player who works well with colleagues to do their best to prevent child sexual abuse
  • An enthusiasm to learn and to develop knowledge and skills to enhance their contribution to child safety
  • Confidence and competence in the use of modern technologies for the effective discharge of many day to day tasks
  • A finisher who pays attention to detail and maintains effective records in line with agreed policy and practice.

What you’ll get from us

We have an office in Epsom with the option to work there, however most of our team are home based. We offer a NEST pension (depending on qualifying conditions), 33 days annual leave rising to 38 days after 5 years’ service (including bank holidays / pro rata depending on hours worked), up to 5 days learning and development per year, an employee assistance programme and the option of Benenden medical cover.

How to apply

We really welcome informal conversations with prospective candidates about the role and the charity in advance of the deadline. Please feel free to contact Helpline Managers Sarah Edwards, Sue Ball or Emily George or the Senior Helpline Manager, Vicky Young on 01372 847160.

An application form and equal opportunities monitoring form are included within this pack. We look forward to receiving your completed documents by 4:00pmon 26th February. Please send your completed application to Interviews will take place w/c 11th March. We reserve the right to close the post early. If you have not been contacted within 2 weeks of the closing date you have been unsuccessful with your application.

Please note the successful candidate will be required to undergo an enhanced DBS check for this position.

We believe in creating a positive environment where our differences are respected and each of us feels valued for our contribution. Treating people fairly is part of our values and at the core of our culture. As an inclusive employer, all qualified candidates will be considered regardless of race, ethnicity, religion or belief, age, socioeconomic background, gender identity or expression, sexual orientation, pregnancy and maternity and caring responsibilities, marital status, nationality and disability including invisible disabilities and neurodiversity.

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